UI/UX Designer – Digital Fundraising Platforms

About the role

UNRWA is seeking a UI/UX Designer to shape digital fundraising experiences across its platforms. The consultant will work 22 days per month, primarily remotely, with a required one‑week visit to the Amman headquarters every three months.

Key responsibilities

• Analyse and document end‑to‑end user journeys for one‑time, recurring, Zakat, Ramadan and other fundraising flows.
• Translate fundraising requirements into UX principles, wireframes and interactive prototypes.
• Design high‑quality UI components that align with UNRWA brand guidelines and WCAG 2.2 accessibility standards.
• Contribute to and maintain a scalable design system in collaboration with developers and external agencies.
• Conduct accessibility, usability and compliance reviews, and support QA testing.
• Identify conversion issues, propose data‑driven UX improvements and support A/B testing.
• Facilitate focus groups with donor segments, including Arabic‑speaking audiences, and synthesize findings.

Required profile

• Consultant available for 22 days/month, Sunday‑to‑Thursday, Amman time.
• Willingness to travel to UNRWA HQ in Amman for one week every three months.
• Proven experience designing user journeys and UI components for multilingual, right‑to‑left interfaces.
• Strong understanding of WCAG 2.2 accessibility standards and usability testing.

Required skills

What we offer

• 8‑month consultancy with possible extension based on need and budget.
• Opportunity to influence global fundraising initiatives for a leading humanitarian organization.
• Flexible work arrangement (remote or onsite at Amman headquarters).