Center Operations Manager - USO Jordan

About the role

The USO is hiring a Center Operations Manager for its center in Amman, Jordan. The role oversees the operations of one or more USO centers and the programs, events and activities at surrounding locations, manages subordinate operational staff and volunteers, and helps evaluate, modify and plan new programs. The position is open to U.S. citizens.

Key responsibilities

• Keep the center effective, inviting, safe, clean and well maintained, with clean, functioning equipment and compliance with sanitary and food-handling rules.
• Plan, deliver and budget programs on and off U.S. military installations, and act as a resource for staff and volunteers on special and holiday events.
• Research program needs, recommend new programs and services, and coach and mentor staff and volunteers, including their schedules, recruitment, training and recognition.
• Maintain relationships with vendors, local contractors, the U.S. military, community leaders, partners, donors and the media.
• Create, maintain and enforce Standard Operating Procedures and the Emergency Preparedness Plan, and conduct accountability checks.
• Prepare and present financial, operational and statistical reports, manage cash on hand, inventory and budgets, and compile announcements and photos for social media.
• Perform duties in the absence of leadership and drive a USO or personal vehicle when required.

Required profile

• High school diploma or equivalent; bachelor's degree preferred.
• 5+ years of business operations, event management or marketing experience, including 1+ year in a supervisory role; non-profit, military, multicultural or global experience preferred.
• U.S. citizenship required, with a valid U.S. passport and foreign driver's license (where applicable).
• Fluent English; native-level fluency in the host country's language preferred.
• Ability to obtain security, credit and/or background screening, SOFA status and other credentials needed to access the center.

Required skills

• Working knowledge of Microsoft Office Suite and volunteer management software; Digital Cheetah preferred.
• Basic business and accounting functions, including project management, budgeting and budget reconciliation.
• Strong interpersonal, customer service and problem-solving skills, and sound judgment on sensitive topics.

What we offer

• Paid time off, including volunteer days and military leave.
• 401k match and comprehensive benefits.
• Training and education reimbursement.

Applicants must submit a resume and cover letter; a background check covering education, criminal record and driving is required.