Chat Support Representative

About the role

We are looking for a proactive, customer‑focused Chat Support Representative to engage with customers via live chat and other digital channels. The role is fully remote and requires delivering fast, accurate, and professional assistance while handling multiple conversations.

Key responsibilities

• Respond to customer inquiries through live chat and digital support platforms.
• Provide clear, accurate, and professional answers to questions.
• Identify customer needs and offer appropriate solutions or guidance.
• Troubleshoot issues and resolve requests efficiently.
• Manage several chat conversations simultaneously while maintaining quality.
• Escalate complex or unresolved cases to the appropriate team.
• Follow up with customers when additional information is needed.
• Maintain accurate records of interactions and resolutions.
• Report recurring issues and feedback to internal teams.

Required profile

• Previous experience in chat support, customer service, call centre or similar role.
• Excellent written communication and comprehension skills in English.
• Strong attention to detail and problem‑solving abilities.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and suitable remote‑work setup.
• Professional, patient, and customer‑oriented attitude.

Required skills

• Chat platforms
• CRM systems
• Ticketing tools