Client Engagement Assistant (Tier 1 & 2 Only)

About the role

The UNDP UNV Field Unit in Amman recruits a Client Engagement Assistant to cultivate partnerships with UN agencies and host entities and to sustain volunteer mobilization. The role sits under the Regional Manager, reports daily to the Country Coordinator and covers partnership management, client satisfaction, volunteer experience and duty of care. It is open to Tier 1 and Tier 2 applicants only, is for local recruitment (Jordanian citizens) and requires a UNDP NPSA contract.

Key responsibilities

• Mobilize volunteers and maintain partnerships: support key accounts, partner relationships, assignment descriptions and offers, and document interactions in the UNV CRM.
• Support online volunteering: act as focal point for online volunteers and accreditation of OV service organizations.
• Contribute to business intelligence: collect and analyze data on cooperation frameworks, record opportunities in CRM, prepare presentations and reports, and share positive volunteer stories.
• Support the volunteer experience: onboarding, ongoing support, feedback collection, appreciation events and satisfaction follow-up.
• Duty of care: liaise with security focal points, support medical evacuations, assist volunteers who do not speak the official language, and share health and insurance information.
• Back up other Field Unit functions during peak periods or absences.

Required profile

• Secondary education; a university degree in Social Sciences or a related field is considered but not required.
• Minimum 5 years of relevant experience at national or international level (or 2 years with a bachelor's degree) in partnership engagement, advocacy, management, client service or related areas.
• Fluency in English and Arabic.
• Previous experience with international or development organizations is an asset.

Required skills

• Preparing presentation materials, PowerPoint slides, talking points, minutes and reports.
• Computer literacy, MS Word, Excel and database packages, and web-based management systems such as ERP.
• Knowledge of ticket-based service management systems (e.g. Salesforce/UNALL or equivalent) is an asset.