Customer Care Representative (Remote)

About the role

We are looking for a friendly and solution‑oriented Customer Care Representative to assist our customers throughout their journey with the company. The role is fully remote and involves handling inquiries via email, chat and phone, providing accurate information, and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries through email, chat, phone and other channels.
• Provide accurate answers and helpful solutions to questions about accounts, orders, services and general issues.
• Handle complaints professionally and work toward effective resolutions.
• Follow up with customers to confirm issues are resolved.
• Escalate complex or sensitive matters to the appropriate department.
• Maintain detailed records of interactions in the CRM system.
• Identify recurring issues and share feedback with internal teams.

Required profile

• Excellent verbal and written communication in English.
• Empathetic, patient and customer‑first mindset.
• Strong problem‑solving and active‑listening abilities.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and suitable home‑office setup.

Required skills

• CRM systems
• Ticketing platforms
• Email
• Chat tools