Customer Success Manager (SaaS)
Engagesoft · Amman
Job description
About the role
Engagesoft is a data‑driven employee engagement SaaS platform that helps organisations improve workplace culture through real‑time feedback and AI‑powered insights. We are looking for a Customer Success Manager to join our Amman office and own the end‑to‑end client journey, from onboarding to ongoing adoption and growth.
Key responsibilities
- Manage and nurture relationships with assigned client accounts.
- Drive customer satisfaction, product utilization, retention, and upsell opportunities.
- Guide clients through onboarding, survey design, launch, and data analysis.
- Collaborate with clients to translate survey results into actionable improvement plans.
- Monitor feedback, identify improvement areas, and propose strategies to enhance the customer experience.
Required profile
- 1 to 4 years of proven experience in customer success within the SaaS industry.
- Bachelor’s degree in Industrial Engineering or a related field.
- Strong analytical abilities to assess feedback and spot trends.
- Excellent communication and interpersonal skills for relationship building.
Required skills
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Published 1 month ago
Expires 2 weeks from now
114 views · 0 interested
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Engagesoft
Amman