Customer Support Agent (Remote)

About the role

We are looking for a proactive, customer‑focused Support Agent to handle inquiries across email, chat, and phone. The role is fully remote and requires delivering accurate, timely solutions while maintaining a positive customer experience.

Key responsibilities

• Respond to customer inquiries via email, chat, phone, or other channels.
• Provide clear, accurate information and resolve issues efficiently.
• Troubleshoot problems and escalate complex cases to the appropriate team.
• Follow up with customers to confirm resolution.
• Maintain detailed records of interactions and resolutions.
• Identify recurring issues and share feedback with internal teams.
• Adhere to company policies, procedures, and service standards.

Required profile

• Previous experience in customer support, call centre, help desk, or a similar role.
• Strong communication skills and a professional, customer‑oriented attitude.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable home‑office setup.
• Fluent English for supporting English‑speaking customers.

Required skills

• Proficiency with CRM systems.
• Experience using ticketing platforms.
• Comfortable working with computers and digital tools.