CX Solutions Design Manager

About the role

The CX Solutions Design Manager will own the technical execution of product features from backlog to release, ensuring alignment with architectural standards, security practices and quality processes.

Key responsibilities

• Own technical execution of product features from backlog to release, ensuring alignment with architectural standards and security practices.
• Break down high‑level requirements into detailed user stories and specifications for development and QA teams.
• Coordinate sprint planning, backlog grooming and delivery cycles, and validate technical feasibility with development teams.
• Oversee QA test planning, automation strategies, regression validation and maintain release documentation.
• Manage release readiness, version tracking, packaging, internal sign‑off and deployment coordination with IT.
• Act as escalation point for technical defects, prioritize hot‑fixes and lead root‑cause analysis.
• Collaborate with Business Service Management on impact analysis for bugs and change requests.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering or a related field.
• 7+ years of experience in software delivery, technical product ownership or engineering leadership.
• Strong understanding of product lifecycle, agile delivery, and SaaS or on‑premise architectures.
• Experience with customer experience solutions such as contact centre, workforce optimisation or speech analytics is a strong advantage.
• Excellent analytical, coordination and documentation skills.