Guest Relation Agent

About the role

As a Guest Relation Agent you will be the first point of contact for guests, creating welcoming first impressions and ensuring smooth arrivals and departures. You will represent Hilton’s commitment to exceptional hospitality by delivering personalized service and memorable experiences.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome information.
• Process check‑out, verify charges, handle payments, issue receipts and operate the point‑of‑sale system.
• Maintain thorough knowledge of hotel rooms, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services using up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and manage communications efficiently.

Required profile

• Passion for delivering warm, hospitality‑focused service.
• Integrity and commitment to doing the right thing.
• Leadership mindset that inspires others.
• Team‑oriented attitude.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline.

Required skills