Key Account Officer – B2B Pharmacy Platform

About the role

The Key Account Officer will lead engagement on Aumet’s pharmacy marketplace, connecting pharmacies with distributors and ensuring smooth order fulfillment. This position blends pharmaceutical expertise with B2B technology operations to drive platform adoption and delivery performance.

Key responsibilities

• Manage and grow relationships between licensed pharmacies and product distributors on the marketplace.
• Monitor order‑fulfillment metrics (AFH), service‑level agreements (SLA) and first‑time resolution rates (FTTR) to ensure timely deliveries.
• Identify and address churn risks, promoting platform stickiness through proactive support.
• Collect and relay product feedback to tech and product teams for continuous improvement.
• Utilise CRM tools and analytics dashboards to track performance and generate insights.

Required profile

• B.Sc. in Pharmacy with recent clinical or retail experience.
• Immediate availability and willingness to transition into a tech‑driven operations role.
• Fluency in Arabic and English with strong negotiation and conflict‑resolution abilities.

Required skills

• Experience with CRM platforms such as Salesforce, Zendesk or HubSpot.
• Proficiency in dashboard analytics and data‑driven reporting.
• Familiarity with chatbot workflow configuration.