Account Director – Senior Client Servicing Lead

About the role

Brand Aid is seeking a senior Account Director to lead its Client Servicing team in Jordan, overseeing POSM, Fit‑Out, Retail, Activation, Events, Exhibition and Luxury projects. The role reports to the Commercial Director, Levant and is responsible for achieving sales revenue targets while ensuring compliance with Brand Aid’s project management and Odoo standards.

Key responsibilities

• Achieve country‑wide sales revenue targets across all business units and maintain 100 % market share.
• Lead concept development, master briefs, internal briefings, approvals and cross‑department coordination for events, activations, fit‑out and retail projects.
• Oversee production workflow—including brief, design, BOM and cut‑off dates—for POSM, exhibition and luxury projects.
• Ensure team pricing respects business‑unit multiplier floors before discounts are applied.
• Maintain full compliance with Odoo workflows and documentation across the team.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field.
• Minimum 8 years of client‑servicing or account‑leadership experience in an events, activation, POSM, retail, fit‑out or production agency.
• Proven experience delivering multi‑business‑line projects.
• Familiarity with Odoo or other ERP systems is a strong advantage.
• Fluent in Arabic and English.