Applications Support Manager (Banking)

About the role

We are looking for an Applications Support Manager to lead the support and operations of core banking and enterprise applications in a regulated banking environment. The role is responsible for ensuring high system availability, efficient incident resolution and smooth coordination between business users, development teams and external vendors.

Key responsibilities

• Lead and manage the applications support team, ensuring compliance with SLAs, KPIs and regulatory requirements.
• Oversee application deployment, configuration and release management across development, test and production environments.
• Provide L2/L3 support, conduct root‑cause analysis, and coordinate escalations.
• Manage batch processing and guarantee successful execution of end‑of‑day and critical banking cycles.
• Maintain containerised environments (Docker, Kubernetes) to ensure stability, scalability and performance.
• Act as primary contact for business stakeholders on incidents, service requests and system issues.
• Collaborate with in‑house development teams and vendors for issue resolution, enhancements and releases.
• Drive incident, problem and change management following ITIL best practices.
• Ensure proper documentation, monitoring and continuous improvement of support processes.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field.
• 10+ years of experience in application support with proven team‑leadership experience.
• Strong background in banking systems such as core banking, payments and digital channels.
• Experience working in regulated environments with high‑availability requirements.

Required skills

• Application deployment and environment management.
• L2/L3 support operations.
• Batch/job scheduling systems.
• Container platforms: Docker and Kubernetes.
• ITIL‑based incident, problem and change management.