Community Manager

About the role

We are seeking a proactive Community Management Executive to become the voice behind one of the region's most active brands on social media. The role goes beyond replying to comments – you will foster meaningful conversations, strengthen relationships with online communities, and ensure every interaction reflects the brand's personality and values.

Key responsibilities

• Manage daily community interactions across Facebook, Instagram, LinkedIn, X, YouTube and other relevant platforms.
• Respond to comments, direct messages, reviews and public inquiries while maintaining the brand’s tone of voice.
• Prepare and deliver structured performance reports (weekly, monthly, quarterly, annual) covering engagement, sentiment analysis and key trends.
• Oversee the end‑to‑end publishing process, including scheduling, quality assurance, publishing and verification according to the approved content calendar.
• Ensure all published content is accurate, correctly formatted and optimized for each platform (captions, hashtags, mentions, links, thumbnails, accessibility requirements).
• Escalate customer complaints, technical issues and sensitive conversations to appropriate stakeholders and follow up promptly.
• Monitor brand‑related conversations, competitor activity and industry topics to identify proactive engagement opportunities.
• Collaborate with social media and client servicing teams to align community responses with campaign messaging and content calendars.
• Maintain response‑time SLAs, track recurring questions and provide insights for future content improvements.
• Flag potential reputation risks and support crisis communication when needed.

Required profile

• Proven experience in community management, social media, customer engagement or digital communications.
• Exceptional written Arabic and English communication skills.
• Strong understanding of social media platforms, online behavior and best practices.
• Ability to write naturally while adapting to different brand tones.

Required skills