Junior Customer Support & Onboarding Engineer

About the role

We are looking for a Junior Customer Support & Onboarding Engineer to join our fast‑growing SaaS loyalty platform. You will act as the bridge between our technology and our clients, ensuring smooth implementation, onboarding, and ongoing support.

Key responsibilities

• Respond to customers’ technical and business inquiries.
• Investigate, resolve, and follow up on support tickets.
• Train customers on system features through online and onsite sessions.
• Install and configure the system at customer locations.
• Support customers during onboarding, testing, and go‑live phases.
• Coordinate with technical and business teams to resolve issues.
• Prepare periodic reports and performance updates for customers.
• Document customer requirements, issues, and resolutions.
• Maintain strong relationships with customers and ensure their satisfaction.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, MIS or related field.
• 2+ years of relevant experience in technical support or onboarding.
• Excellent communication and presentation skills in Arabic and English.
• Ability to explain technical concepts to non‑technical users.
• Strong multitasking and priority‑management abilities.
• Willingness to travel and provide onsite support when required.
• Customer‑focused mindset with eagerness to learn.

Required skills

• Experience with ticketing systems.
• Familiarity with APIs.
• Knowledge of databases.
• Understanding of reporting tools.