Quality Assurance Analyst

About the role

We are looking for a detail‑oriented Quality Assurance Analyst to evaluate our processes, products and services against established quality standards. The successful candidate will use analytical and problem‑solving skills to identify issues, perform root‑cause analysis and drive continuous improvement.

Key responsibilities

• Analyze processes, products and services to detect quality issues and improvement opportunities.
• Develop and maintain QA plans, procedures, checklists and related documentation.
• Conduct quality reviews, inspections, audits and testing activities.
• Monitor performance against quality standards and track defects, errors and corrective actions.
• Perform root‑cause analysis and recommend preventive measures.
• Prepare quality reports, dashboards and performance summaries for management.
• Collaborate with Operations, Product, Engineering, Customer Service and other teams to resolve quality issues.
• Support internal audits, compliance reviews and quality improvement initiatives.

Required profile

• Previous experience in quality assurance, quality control, process improvement, auditing or related roles.
• Strong analytical, critical‑thinking and problem‑solving abilities.
• Excellent attention to detail and ability to document findings clearly.
• Ability to work independently and as part of cross‑functional teams.

Required skills

• Proficiency with Microsoft Excel or Google Sheets.
• Familiarity with quality management, reporting or workflow tools.