Reservations Agent – Hospitality
Hilton · Amman
Job description
About the role
Join Hilton’s Hotels team as a Reservations Agent and become the first point of contact for guests seeking memorable stays. You will turn inquiries into confirmed bookings while embodying the brand’s commitment to exceptional hospitality.
Key responsibilities
- Provide prompt, professional customer service to guests and internal team members.
- Convert inquiries into confirmed reservations, ensuring accuracy in all records.
- Maintain meticulous reservation logs and process bookings with attention to detail.
- Utilize proactive selling techniques to promote hotel services, upgrades, and maximize room revenue.
- Support sales initiatives by responding to sales inquiries and identifying potential leads.
Required profile
- A passion for delivering warm, light-filled hospitality experiences.
- Integrity and a commitment to doing the right thing.
- Leadership qualities that inspire teammates.
- Team‑oriented mindset that drives collaborative success.
- Ownership, accountability, and a sense of urgency in daily tasks.
Required skills
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Published 1 month ago
Expires 3 weeks from now
38 views · 0 interested
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Hilton
Amman