Spa Manager (Female) – Wellness Facility

About the role

Accor is looking for a Spa Manager, a Head of Department reporting to the Hotel Manager, to run the wellness facility. The role covers both the operation and the business side of the Spa, and the posting specifies that the candidate should be female to help improve gender balance within the leadership team.

Key responsibilities

• Establish, direct and maintain the standards of Spa etiquette and service with guests and employees.
• Implement business objectives across operations, finance, human resources, marketing and health and safety, and communicate them to all staff while maximising financial and marketing opportunities.
• Hire, train and manage team members so they are accountable and understand the business objectives.
• Monitor activities and issues daily, and keep up to date with spa services, prices, offerings, schedules, specials and competitors' offers.
• Lead by example with proper etiquette and professionalism under LQA standards, and suggest new guest experiences and positive staff behaviour.
• Communicate housekeeping and maintenance needs to the relevant departments and assist team members in all aspects of the business.
• Follow health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures.

Required profile

• College degree in Hospitality / Wellness or a similar field.
• 5 years of experience in a similar role.
• Fluent English; an additional language is a plus.

Required skills

• Attention to detail regarding the style and aesthetics of the hotel and spa.
• Outstanding verbal and written communication skills.
• Ability to attract new talent and adapt to a changing business environment.
• Ability to lead the team in efficient financial management of the department.