Account Services Specialist

About the role

The Account Services Specialist joins Estarta’s Customer Success team to handle billing‑related inquiries, subscription updates, and general account support for enterprise clients. This hybrid position works on US time zones, providing a seamless experience for customers across multiple industries.

Key responsibilities

• Respond to customer questions about invoices, account balances, and billing via phone and email.
• Process subscription changes, renewals, cancellations, and ownership transfers.
• Document cases and ensure timely resolution using Salesforce or similar CRM tools.
• Collaborate with Finance, Product, and Customer Success teams to resolve account issues.
• Identify recurring issues, report trends, and help improve processes.

Required profile

• 1–3 years of experience in customer support, billing, or account services, preferably in SaaS or technology environments.
• Strong written and verbal communication skills with the ability to explain complex financial terms.
• High attention to detail, strong organizational abilities, and capacity to manage a high‑volume workload independently.

Required skills

• Working knowledge of invoicing, subscription billing, and account management processes.
• Experience with CRM systems, especially Salesforce.
• Familiarity with subscription billing platforms such as Zuora.