Assistant IT Manager

About the role

We are looking for a motivated Assistant IT Manager to support the hotel’s technology infrastructure. You will ensure that all hardware, software and communication systems run smoothly and securely, providing top‑level support to staff and guests.

Key responsibilities

• Monitor operation and security of all computer hardware, ensuring proper functionality.
• Maintain accurate inventory records for hardware, software and manuals purchased by the hotel.
• Guarantee software runs without errors, with acceptable response times and according to specifications.
• Prepare monthly reports on system performance and application issues.
• Document telephone system configurations and manage all MPT lines.
• Perform repairs and maintenance on PCs, printers, telephones, interactive systems and key‑lock systems.
• Manage user access requests and authorizations for Windows, E‑mail, Opera, Micros and Novell.
• Serve as the primary contact for external technology vendors.
• Respond promptly to user support requests and provide effective solutions.

Required profile

• Degree in Information Technology or related field.
• Previous experience in a similar IT support or management role.
• Strong knowledge of equipment operation and maintenance.
• Excellent command of English.
• Ability to diagnose, troubleshoot and resolve subsystem issues.
• Self‑motivated, hands‑on, adaptable and able to stay calm under pressure.

Required skills

• Windows operating system administration.
• Opera property management system.
• Micros point‑of‑sale system.
• Novell network services.
• PC hardware and printer maintenance.
• Telephone system configuration and maintenance.