Branch Manager

About the role

Shalati is seeking an experienced and energetic Branch Manager to lead one of its retail locations. You will be responsible for delivering an excellent customer experience while driving sales and maintaining high operational standards.

Key responsibilities

• Oversee daily retail operations of the branch.
• Lead, motivate and supervise the sales team.
• Achieve branch sales targets and monitor performance metrics.
• Maintain high levels of customer service and satisfaction.
• Manage stock availability, merchandising, and product presentation.
• Coordinate inventory, replenishment and stock movements.
• Ensure the branch is clean, organized and aligned with Shalati standards.
• Prepare and review daily and monthly sales reports.
• Handle customer inquiries, complaints and operational challenges professionally.
• Manage staff schedules, attendance and overall team performance.
• Collaborate with management, warehouse, marketing and other departments.
• Support promotional campaigns, seasonal activities and in‑store activations.

Required profile

• Previous experience in retail management or a similar supervisory role.
• Strong leadership and team‑management abilities.
• Excellent communication and customer‑service skills.
• Sales‑oriented mindset with a proven ability to meet targets.
• Strong organizational and problem‑solving capabilities.
• Ability to thrive in a fast‑paced retail environment.
• Flexibility to work retail hours, weekends and peak seasons.
• Good command of Arabic and English is an advantage.

Required skills