Business Development Representative – SMB Account Growth

About the role

ZainTECH is seeking a Business Development Representative focused on SMB account growth. You will drive revenue by expanding existing SMB relationships, upselling and cross‑selling ICT and digital solutions, and generating new short‑cycle opportunities.

Key responsibilities

• Own and grow a portfolio of SMB accounts, ensuring retention and identifying upsell/cross‑sell opportunities.
• Conduct regular account reviews to align solutions with evolving customer needs.
• Prospect new SMB customers through outbound outreach and lead generation.
• Qualify opportunities by uncovering requirements, decision‑makers, budgets and timelines.
• Maintain a healthy pipeline of short‑cycle deals and ensure accurate tracking in Salesforce or a similar CRM.
• Collaborate closely with Account Managers and Sales teams to align strategies and support broader campaigns.
• Consistently meet or exceed defined sales and activity KPIs.

Required profile

• 2‑4 years of experience in B2B sales or SMB account management.
• Proven ability to manage multiple opportunities in a high‑volume environment.
• Strong analytical skills for forecasting and pipeline hygiene.
• Excellent communication and stakeholder alignment capabilities.

Required skills

• Salesforce (or comparable CRM platform) proficiency.