Center Operations Specialist

About the role

The Center Operations Specialist ensures the smooth daily functioning of one or more USO Centers, delivering a welcoming environment for service members and their families. This role combines facility management, customer service, and program coordination to create memorable experiences.

Key responsibilities

• Execute day‑to‑day operational procedures, maintaining a safe, clean, and cost‑effective Center environment.
• Monitor facilities, equipment, and sanitary/food‑handling standards, coordinating vendor services as needed.
• Engage visitors, provide information on amenities, tours, classes, and programs, and resolve issues promptly.
• Manage inventory, cash handling, and budget tracking; generate financial, operational, and statistical reports.
• Develop and maintain a Standard Operating Procedure file for local operations and activities.
• Assist the Center Operations Manager in planning and leading programs, logistics, social‑media content, and database updates.
• Prepare announcements, stories, and photos for social media, local media, and website publications in line with USO media guidelines.

Required profile

• Strong organizational and multitasking abilities with attention to detail.
• Excellent interpersonal and customer‑service skills.
• Ability to work independently and collaborate with volunteers and staff.
• Experience in facility or operations management preferred.

Required skills

What we offer

• Generous paid time off, including volunteer days and military leave.
• Competitive 401(k) match and comprehensive benefits package.
• Opportunities for training, education reimbursement, and professional growth.
• Inclusive, award‑winning workplace culture recognized by Great Place to Work®.