Clinical Quality & Patient Safety Officer

About the role

The Clinical Quality & Patient Safety Officer will lead the design, implementation and monitoring of programs that guarantee safe, effective and high‑quality clinical care. This role works across all clinical services to embed a culture of safety, learning and continuous improvement.

Key responsibilities

• Develop and maintain a clinical quality management framework aligned with national regulations, accreditation standards and company policies.
• Create, review and implement clinical policies, protocols and standard operating procedures.
• Conduct regular audits of clinical documentation, patient records and service delivery to ensure compliance.
• Monitor performance indicators, prepare quality reports and present findings to senior management.
• Lead patient safety initiatives, manage incident reporting systems and coordinate root cause analyses.
• Develop corrective and preventive action (CAPA) plans to mitigate identified risks.
• Ensure compliance with Ministry of Health regulations, professional licensing and telemedicine standards; prepare for external inspections and accreditation.
• Design and deliver training programs on quality improvement, patient safety and risk management.
• Collect, analyse and report clinical quality and safety data to identify trends and improvement opportunities.

Required profile

• Bachelor’s degree in Medicine, Nursing, Pharmacy or a related healthcare field (required).
• Master’s degree in Healthcare Quality, Patient Safety, Public Health or equivalent (preferred).
• 3–5 years of experience in clinical quality management, patient safety or healthcare governance.
• Experience with telemedicine or digital health services is an advantage.
• Familiarity with national and international accreditation standards such as CBAHI and JCI.

Required skills

• Quality improvement methodologies (PDSA, Six Sigma).
• Root Cause Analysis (RCA) and CAPA planning.
• Clinical audit and compliance monitoring.
• Accreditation standards knowledge (CBAHI, JCI).
• Data analysis for quality and safety metrics.