Concierge Agent – Guest Experience Expert

About the role

The Concierge Agent, also known as a Guest Experience Expert, ensures every guest at The Ritz‑Carlton experiences a memorable and personalized stay. Based in Amman, you will be the first point of contact, guiding guests through check‑in, check‑out and throughout their visit.

Key responsibilities

• Deliver a full range of guest services, from check‑in/out to local area recommendations.
• Process operational requests, complete daily reports and handle guest inquiries promptly.
• Uphold The Ritz‑Carlton “Gold Standards” by providing courteous, attentive service at all times.
• Maintain a safe and professional work environment, adhering to company policies and confidentiality standards.
• Perform physical duties such as standing, walking and lifting items up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to work on your feet for extended periods and perform light lifting.
• Strong commitment to safety, confidentiality and quality standards.

Required skills

What we offer

• Equal‑opportunity employment with Marriott International.
• Training and development within a world‑renowned luxury brand.