Customer Service Advisor – Ajloun

About the role

We are seeking a motivated Customer Service Advisor to represent Zain in Ajloun. You will handle customer inquiries across multiple channels, provide product information, process orders and complaints, and ensure a high level of satisfaction.

Key responsibilities

• Manage a large volume of inbound and outbound communications via phone, text, social media and other channels.
• Identify customer needs, investigate issues, resolve complaints and offer appropriate solutions.
• Promote Zain’s products and services, upsell and cross‑sell where applicable.
• Maintain accurate call logs, feedback records and follow company policies and quality standards.
• Stay updated on Zain’s offerings and competitor services through training and self‑learning.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Preferred minimum of 2 years of relevant customer service experience.
• Residency in Ajloun.

Required skills

• Proficiency in handling multi‑channel communications (phone, SMS, social media).
• Strong problem‑solving and complaint resolution abilities.
• Ability to identify sales opportunities and perform upselling/cross‑selling.