Customer Service Agent

About the role

As a Customer Service Agent at Jeeny, you will deliver outstanding support to our users across phone, email, and live chat. You will address a wide range of inquiries, provide appropriate solutions, and escalate complex issues when necessary.

Key responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Identify and assess customers' needs, offering suitable solutions or escalating to the relevant department.
• Maintain accurate records of interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and scripts to ensure consistency and quality.
• Collaborate with other departments to resolve issues and provide feedback on recurring problems.
• Continuously update knowledge of Jeeny’s products, services, and policies.
• Strive to exceed customer expectations and build loyalty.

Required profile

• Previous customer service experience preferred, but fresh graduates are welcome.
• Excellent verbal and written communication skills in English and Arabic.
• Strong problem‑solving and conflict‑resolution abilities.
• Empathy and the ability to prioritize customer needs.
• Ability to work effectively in a fast‑paced team environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Required skills

• Microsoft Office Suite

What we offer

• Market‑competitive salary.
• Opportunity to collaborate with talented individuals while learning and growing.
• An environment that encourages ownership and excellent outcomes.