Customer Service Associate – English Speakers (Full‑time)

About the role

Join Amazon’s award‑winning Customer Service team in Amman and help deliver the world’s most customer‑centric experience. As a Customer Service Associate you will interact with English‑speaking customers from the United Kingdom, providing support via phone, chat or email.

Key responsibilities

• Respond to customer inquiries about orders, products, payments and website navigation.
• Use Amazon tools to research issues, propose solutions and follow up with customers.
• Maintain high quality service standards while adhering to shift schedules.
• Document interactions accurately in the system.

Required profile

• Minimum age 18 and legal right to work in Jordan.
• High school diploma (Tawjihi/IGCSE/IBDP) or equivalent.
• Fluent written and spoken English and Arabic.
• Availability to work rotating shifts, including early, late, overnight, weekends and holidays.

Required skills

• Basic computer proficiency.

What we offer

• Competitive salary of 540 JOD per month (base + language premium).
• Medical insurance for employee, spouse and children.
• Life insurance, nursery benefit, employee discount and assistance program.
• Comprehensive training and full equipment package.