Customer Service & Call Center Agent – Outbound

About the role

We are seeking a motivated, customer‑focused professional to join our Customer Engagement Center. The primary focus is conducting outbound calls after sales, aftersales, and test‑drive interactions, gathering feedback, handling complaints, and documenting insights for continuous improvement.

Key responsibilities

• Make outbound calls to customers following sales, aftersales, test‑drive, and other touchpoints.
• Conduct customer satisfaction surveys and record accurate feedback.
• Identify concerns, dissatisfaction, and service issues during calls.
• Handle, document, and follow up on customer complaints.
• Escalate issues to relevant departments when necessary.
• Maintain up‑to‑date records of all interactions and prepare feedback reports.

Required profile

• Minimum 1 year of experience in customer service, call centre or similar role.
• Strong telephone communication and interpersonal skills.
• Good listening, problem‑solving and complaint‑handling abilities.
• Proficiency with CRM systems and Microsoft Office.
• Bachelor’s degree in a related field.
• Good command of English; Arabic preferred.

Required skills

• CRM systems
• Microsoft Office