Customer Service Representative – Bilingual Arabic/English

About the role

Concentrix is seeking a bilingual Arabic‑English Customer Service Representative to join its Amman team. You will interact with customers from a variety of leading brands across sectors such as technology, finance, travel, fashion, and healthcare, delivering consistent, high‑quality support through multiple channels.

Key responsibilities

• Handle customer inquiries and requests via voice, email, chat, and social media.
• Assess customer needs and provide appropriate solutions in a timely manner.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with internal teams to improve service processes and customer experience.
• Adhere to company policies, quality standards, and data‑privacy regulations.

Required profile

• Bachelor’s degree or diploma in any relevant field.
• Fluent in both Arabic and English (spoken and written).
• Proactive, self‑motivated, and solution‑oriented attitude.
• Willingness to work rotating and weekend shifts.

Required skills

• Experience with multichannel communication tools.
• Familiarity with helpdesk systems.

What we offer

• Comprehensive training and access to cutting‑edge technologies.
• Opportunities for career growth and internal promotion.
• Free learning and leadership development programs.
• A supportive, diverse, and inclusive workplace culture.