Customer Success Advisor

About the role

The Customer Success Advisor (CSA) is a post‑sales position focused on onboarding, adoption and retention of Autodesk solutions within an assigned territory. You will work closely with sales, partners, support and marketing teams to ensure customers realize value from their investment.

Key responsibilities

• Conduct high‑volume, quality engagements via phone, email, social media and other channels to drive customer success.
• Collaborate with territory sales reps, partners and internal teams to secure renewals and identify expansion opportunities.
• Develop account plans with sales teams, manage resources and exceed assigned goals.
• Guide customers through onboarding, adoption, retention and expansion phases.
• Monitor usage data, health indicators and renewal dates, translating insights into actionable strategies.
• Respond to partner and customer inquiries and link business processes with product and technical solutions.

Required profile

• Minimum 3 years of experience in customer success, renewals or SaaS sales.
• Fluent in English and Arabic.
• Proven ability to build relationships with clients across industries and geographies.
• Comfortable working in a high‑velocity, collaborative environment.
• Experience handling complex, escalated customer situations within large organizations.

Required skills

What we offer

• Hybrid working schedule.