Customer Success Specialist

About the role

Edunation is seeking a full‑time Customer Success Specialist to join its Amman office. You will be the primary point of contact for schools and academic institutions using Edunation’s virtual school and LMS platform, ensuring they achieve their learning objectives and enjoy a seamless experience.

Key responsibilities

• Onboard new clients, delivering personalized training sessions on the Edunation platform.
• Respond promptly to customer inquiries, troubleshoot technical and functional issues, and coordinate escalations with the technical team.
• Maintain regular communication with clients to anticipate needs, promote retention, and uncover growth opportunities.
• Develop user‑friendly instructional materials that help clients navigate and maximize platform features.
• Collaborate with internal teams to ensure smooth implementation and continuous improvement of the service.

Required profile

• Strong problem‑solving and troubleshooting abilities.
• Excellent communication and interpersonal skills for building lasting client relationships.
• Experience in customer success, client retention, or account management is highly desirable.
• Background in education technology or the education sector is an advantage.
• Ability to work independently in a fast‑paced environment.
• Bachelor’s degree in Business, Communications, Education, or a related field preferred.
• Fluency in both English and Arabic, written and spoken.

Required skills