Customer Support Specialist

About the role

The Customer Support Specialist will be the primary point of contact for clients using Salalem's AI‑powered Learning Management System, ensuring timely, accurate, and professional assistance.

Key responsibilities

• Provide high‑quality support through multiple channels, including the platform, email, phone, and live chat.
• Troubleshoot and resolve client inquiries promptly and accurately.
• Assist clients with course access, enrollment, progress tracking, and reporting features.
• Collaborate with Account Managers and the Customer Success team to address client needs.
• Document client interactions, issues, and resolutions for reference and reporting.
• Gather client feedback and share insights to support product and process improvement.
• Support onboarding and training initiatives for new clients.

Required profile

• Bachelor's degree in Business, Education, IT, or a related field, or equivalent experience.
• Proven experience in customer support, preferably within LMS, e‑learning, or corporate training environments.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Ability to manage multiple inquiries and tasks efficiently.
• Strong problem‑solving skills and a client‑focused mindset.