Debt Collection Officer

About the role

The Debt Collection Officer will support a leading law firm in Jordan by managing debt recovery activities for banking, financial services, and corporate clients. The role involves contacting debtors, negotiating payment arrangements, maintaining accurate case records, and coordinating with legal teams when escalation is required.

Key responsibilities

• Manage and follow up on assigned debt collection and recovery cases.
• Contact customers/debtors through approved channels to pursue outstanding amounts.
• Negotiate payment plans, settlements, and repayment commitments in line with client instructions.
• Review account details, balances, case history, and supporting documentation before taking action.
• Maintain accurate case notes, follow‑up records, payment commitments, and evidence.
• Coordinate with legal teams on cases requiring escalation or legal action.
• Track collection progress, pending actions, broken promises, and recovery status using internal systems.
• Prepare regular updates and reports on collection activity and outcomes.

Required profile

• Bachelor’s degree in Business, Finance, Accounting, Law, Banking or a related field.
• 1–4 years of experience in debt collection, banking collections, credit control or similar roles.
• Experience within banks, financial institutions, law firms or debt‑collection services is strongly preferred.
• Strong negotiation, communication and follow‑up abilities.
• Ability to handle sensitive cases professionally and maintain confidentiality.
• Excellent attention to detail and record‑keeping.
• Fluent in Arabic and English (written and verbal).

Required skills

• Excel
• Reporting
• Case management systems