Front Desk Agent

About the role

As a Front Desk Agent you will be the first point of contact for guests, ensuring a warm welcome and smooth check‑in and check‑out experience. You will manage reservations, answer inquiries and support guests throughout their stay to guarantee satisfaction.

Key responsibilities

• Greet guests warmly and handle check‑ins and check‑outs efficiently.
• Manage reservations, room assignments and update the booking system.
• Answer phone calls, provide accurate information and respond to guest queries promptly.
• Assist with guest requests such as taxi bookings, directions and tour arrangements.
• Maintain a clean, organized front‑desk area and uphold hotel policies.
• Collaborate with other hotel departments to ensure seamless service.

Required profile

• Proven experience as a Front Desk Agent or similar hospitality role.
• Excellent communication and customer‑service skills.
• Strong organizational and multitasking abilities.
• Ability to stay calm under pressure and work flexible shifts, including evenings, weekends and holidays.
• Diploma in Hospitality or related field is a plus.

Required skills

• Proficiency with hotel management software.
• Good knowledge of MS Office.