Guest Relation Supervisor

About the role

The Guest Relation Supervisor ensures smooth check‑in experiences, accurate billing and exceptional service for hotel guests. Working at a Marriott property in Amman, the role combines front‑desk operations with team leadership and guest assistance.

Key responsibilities

• Process guest check‑ins, verify identity, payment, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs and maintain accurate cashier and closing reports.
• Secure and balance cash drawers at the start and end of each shift.
• Provide guests with directions, property information and respond to service requests, coordinating with other departments as needed.
• Notify loss prevention/security of any theft reports and follow accounting procedures for manual authorizations.
• Assist management in training, evaluating, counseling and coaching team members, acting as a role model for fair treatment.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum one year of relevant guest‑service experience.
• At least one year of supervisory experience in a hospitality environment.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Professional appearance, confidentiality and adherence to company policies.

Required skills

• Proficiency with computer and POS systems for guest check‑in and cash handling.