Guest Relations Agent

About the role

As a Guest Relations Agent you will be the face of the hotel, ensuring each guest enjoys a seamless and memorable stay from arrival to departure. You will work closely with the Guest Experience team to deliver personalized service, address requests promptly, and showcase the local area.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures efficiently.
• Process operational needs and complete daily reports.
• Respond to guest inquiries and fulfill service requests throughout their stay.
• Provide information and recommendations about local attractions and amenities.
• Uphold the “Gold Standards” of The Ritz‑Carlton by delivering service with professionalism and attention to detail.
• Perform physical tasks such as standing, walking, and lifting items up to 10 lb as required.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work or supervisory experience required.
• Ability to follow company policies, maintain confidentiality, and protect company assets.
• Professional appearance and communication skills.
• Physical ability to stand, sit, walk for extended periods and lift up to 10 lb.

Required skills

What we offer

• Inclusive and diverse work environment.
• Opportunities to develop hospitality expertise within a global luxury brand.