Guest Service Agent – Hotel Front Desk & Call Center

About the role

The Guest Service Agent is the first point of contact for hotel guests, handling interactions across the call centre, SPA reception and restaurant reception. You will ensure a seamless and memorable experience for every visitor by providing accurate information and prompt assistance.

Key responsibilities

• Welcome and assist guests professionally in the call centre, SPA and restaurant areas.
• Handle guest inquiries, requests, feedback, and complaints efficiently.
• Manage reservations, modifications and cancellations.
• Provide detailed information about hotel facilities and services.
• Coordinate with internal departments to guarantee guest satisfaction.
• Maintain accurate records, reports and operational documentation.

Required profile

• Excellent command of English, both spoken and written.
• Strong communication and customer‑service orientation.
• Ability to multitask and work under pressure.
• Professional appearance and a positive attitude.
• Previous experience in hospitality, front office, call centre or customer service is an advantage.
• Knowledge of additional languages is a strong plus.

Required skills

• Proficiency with Microsoft Office applications.