Head of Support Services - Lebanon, Jordan, Iraq

About the role

The Danish Refugee Council (DRC) is moving towards a shared management arrangement across Lebanon, Jordan and Iraq, bringing the three country operations under more integrated leadership. The Head of Support Services provides coherent leadership of support functions across the three operations and the MEAE HQ Hub, working closely with the Country Director and senior management to drive efficiencies, compliance, risk management and operational support. The post is based in Amman, Jordan, on a 12-month renewable contract.

Key responsibilities

• Lead and manage Support Services Department Heads across the three countries, covering workforce planning, performance, well-being and professional development, and coach and mentor wider support teams.
• Provide strategic leadership across Finance, HR, Supply Chain, Administration and IT, and advise senior management on compliance, registration, audits and resource management.
• Lead workforce and resource planning, and ensure hosting and operational support for the MEAE HQ Hub.
• Oversee implementation of the Risk Management Framework, manage legal issues with counsel, and regularly review and improve country SOPs.
• Oversee internal and external audits, ensure corrective actions are implemented, and contribute to project development, budgeting and resource allocation.
• Ensure the country master budget is kept up to date and that DRC maintains rapid emergency response capacity, especially in procurement and HR.
• Ensure teams use DRC Dynamics ERP effectively, act as lead user for Projects and Finance, and coordinate technical follow-up with HQ.

Required profile

• Minimum 7 years' relevant experience, including substantial senior-level experience managing Support Services in an international NGO.
• Demonstrated experience managing multi-functional Support Services in an INGO with an institutional donor portfolio, including donor compliance and financial and operational controls.
• Minimum 4 years' people-management experience; strong operational management experience, including in complex and emergency settings.
• Master's degree or advanced professional qualification in Finance, Business Administration or Logistics Management.
• English proficiency required; Arabic is an advantage.

Required skills

• Desirable: extensive experience and technical expertise in Finance and/or Supply Chain.
• Desirable: knowledge of and ability to manage Microsoft Dynamics 365 ERP.

Applications require a cover letter and an updated CV (no more than four pages) in English, submitted through the application portal; applications sent by email will not be considered. Closing date: 19 November 2026.