Information Technology Support Assistant

About the role

insightix is seeking a full‑time remote Information Technology Support Assistant to provide immediate technical assistance to employees and help drive the organization’s digital transformation initiatives.

Key responsibilities

• Deliver remote support for Microsoft 365 applications, including SharePoint Online, OneDrive, and Exchange Online.
• Manage identities and access using Microsoft Entra ID (Azure AD) and enforce security policies with Microsoft Intune, BitLocker, and Microsoft Defender.
• Assist with Conditional Access and Multi‑Factor Authentication configuration and monitor alerts via Microsoft 365 Defender.
• Support low‑code automation projects with Power Automate and analyse Microsoft 365 usage reports.
• Maintain a digital Knowledge Base and collect user feedback to improve processes.
• Conduct hardware audits, update IT Asset Management records, and remotely monitor office network, cooling and power infrastructure.
• Gather user data for ERP transition, support configuration, testing and data entry phases.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• At least 1 year of experience in technical support or similar role.
• Strong problem‑solving skills and ability to work independently in a remote environment.

Required skills

• Microsoft 365 (SharePoint Online, OneDrive, Exchange Online)
• Microsoft Entra ID / Azure AD
• Microsoft Intune (MDM/MAM)
• BitLocker and Microsoft Defender
• Conditional Access and Multi‑Factor Authentication
• Microsoft 365 Defender
• Power Automate
• IT Asset Management and hardware auditing
• Network monitoring and basic infrastructure troubleshooting