Intern/Volunteer – Travel and Visa Unit (Local/International)

About the role

The Travel and Visa Unit within UNRWA’s Central Support Services Division is seeking a motivated intern/volunteer to support the digitisation, organisation and archiving of travel‑related documentation. This position provides practical experience in records management and administrative support in an international humanitarian organization.

Key responsibilities

• Organise, validate and maintain electronic travel records in line with information‑management standards.
• Assist in reviewing operational data and system entries to improve data quality and reporting accuracy.
• Contribute to the development and continuous improvement of SOPs, workflows and operational guidelines.
• Support business‑process automation by helping with process mapping, requirements gathering, testing and documentation of digital solutions.
• Provide analytical and coordination support for projects, including preparing meeting documentation and tracking action points.
• Maintain operational dashboards, tracking tools and performance indicators.
• Conduct research and benchmarking on administrative best practices, digitalisation and process optimisation.
• Handle official information with the highest level of professionalism, confidentiality and integrity.

Required profile

• Current student or recent graduate in administration, business, information management or a related field.
• Strong attention to detail and ability to manage confidential documents.
• Good organisational and communication skills.
• Proficiency in English.

Required skills