Mobile Core Technical Support Engineer

About the role

Orange Jordan is looking for a Mobile Core Technical Support Engineer to join its network operations team. You will ensure the stability and performance of the mobile core infrastructure, providing 24/7 on‑call support and troubleshooting for CS/PS and VoLTE services.

Key responsibilities

• Participate in a 24/7 on‑call rotation and deliver onsite emergency support to maintain network stability.
• Provide technical support and incident resolution for mobile core network elements (CS/PS, VoLTE).
• Monitor network performance and capacity, performing proactive health checks and capacity planning.
• Execute acceptance tests and validation for new equipment and system deployments.
• Collaborate with cross‑functional teams, vendors, and technical domains to resolve complex issues.
• Maintain up‑to‑date documentation of configurations, procedures, and troubleshooting steps.
• Analyze network data to identify trends and support optimization initiatives.
• Apply cybersecurity incident analysis and response to the mobile core environment.
• Develop and maintain shell scripts for automation of routine tasks.

Required profile

• Bachelor’s degree in Telecom Engineering or Computer Engineering.
• 1–3 years of experience in mobile core network support and operations.

Required skills

• Mobile core technologies (CS/PS, VoLTE, 5G).
• Cloud computing and virtualization concepts.
• Network performance monitoring and capacity planning.
• Cybersecurity incident analysis and response.
• Shell scripting for automation.