Operations Manager

About the role

Salalem is looking for an Operations Manager to take over day‑to‑day operational calls, keep client work moving and ensure the team runs smoothly both in Amman and remotely.

Key responsibilities

• Ensure every open client ticket has an owner, a next step and is followed through to resolution.
• Coordinate work across client services, product, QA, engineering and content teams.
• Track delivery status, identify blocked items and resolve conflicting priorities using agreed rules.
• Approve routine operational requests within set limits and record each decision.
• Handle people processes such as leave approvals, staff evaluations, dispute resolution and turning manual work into documented procedures.

Required profile

• 5‑8 years in operations or delivery, including 2‑3 years of people or delivery accountability.
• Proven record of moving client tickets or service requests to resolution in a software company.
• Hands‑on experience managing distributed teams across countries and time zones.
• Experience conducting performance reviews and implementing new systems or procedures.

Required skills

• Ability to distinguish defects from feature requests.
• Clear written English.