Printing Centre Production Operations Consultant

About the role

UNRWA's Printing Centre in Amman is looking for a Production Operations Consultant to oversee the workflow from client brief through design approval, prepress, printing, finishing, packing and delivery. The expected duration is six months, renewable subject to organisational need, satisfactory performance and availability of funds.

Key responsibilities

• Review the production and delivery workflow, products, marketing, equipment and priorities, then agree a practical work plan with the supervisor.
• Oversee the workflow, allocate work, monitor deadlines and advise on printing methods, substrates, colours and formats; review proofs and print-ready files and check quality at key stages.
• Guide the operation of digital printing and finishing equipment, troubleshoot production issues and coordinate preventive maintenance and repairs.
• Protect confidential materials such as examination papers, keep accurate job records and arrange handovers.
• Produce or supervise graphic design for publications, reports, brochures, posters, banners, stationery and branded items, ensuring compliance with UNRWA branding and client-approved identities.
• Prepare artwork, samples, mock-ups and product information, and meet clients to define requirements, give technical advice and resolve service issues.
• Support outreach and marketing of Printing Centre services to UNRWA offices and other UN entities, identify new products and services, and coordinate quotations and client follow-up.
• Monitor capacity, materials consumption, stock and equipment needs, track jobs, turnaround times, rework and costs, and prepare monthly production and performance reports.
• Coach centre personnel on design files, production processes, quality control and safe equipment use, and recommend process improvements.

Required profile

• University degree or technical qualification in print production, graphic design, visual communication or a related field; substantial directly relevant experience may be considered in lieu of a degree, subject to recruitment rules, at least five years of relevant experience in professional print production, including coordinating workflows, quality control and finishing.
• Experience overseeing a printing production team is highly preferred.
• Good command of spoken and written English and Arabic.

Required skills

• Demonstrated graphic design and prepress skills, including Adobe Illustrator, InDesign and Photoshop or equivalent professional tools.
• PDF preparation and colour management.
• Planning and organising, client orientation, creative problem solving, attention to detail, communication, teamwork, accountability, sound judgement and discretion when handling sensitive materials.