Receptionist

About the role

This position covers the reception area, hospitality and meet-and-greet, phone answering and routing, document and mail routing, and direct customer service to people entering the company premises. It also includes clerical work, scheduling and supporting the direct manager.

Key responsibilities

• Greet customers promptly and courteously, and keep the waiting area clean and tidy.
• Answer and route calls on a multi-line phone system, transfer calls and ensure accurate information is given over the phone.
• Handle visitor enquiries face-to-face and maintain a complete customer relations and follow-up procedure.
• Record appointments through the department's appointment system and complete customer documentation on arrival.
• Prepare governmental and official memos, type memos and carry out data-entry tasks as requested by department managers.
• Maintain an up-to-date phone schedule and ensure faxes are delivered correctly.
• Report daily walk-ins and inform the manager of any problems around the entrance.

Required profile

• Diploma in Business Administration or a related field.
• Good command of English and Arabic, written and spoken.
• 0-1 years of experience.

Required skills

• Clerical and administrative tasks.
• MS Office (Word, Excel, PowerPoint).
• Phone system routing and telephone protocol.