Satellite Communications Field Service Representative

About the role

Linchpin Solutions is seeking an experienced Satellite Communications Field Service Representative (FSR) to support the MWR Global Internet Connect Program (ICP) across Jordan, Iraq, and the broader Southwest Asia region. The role involves on‑site installation, troubleshooting, and maintenance of satellite and terrestrial internet systems for U.S. military personnel and contractors.

Key responsibilities

• Install, configure, test, and repair VSAT, baseband, LAN, and wireless communication equipment in deployed locations.
• Perform inventory management, equipment modification, and cable network installation according to government standards.
• Provide 24x7 on‑call support, responding to trouble calls via convoys, MilAir, or commercial travel.
• Coordinate the introduction of new MWR ICP technologies and equipment.
• Travel regionally and occasionally to Europe, Africa, or South America for TDY assignments.

Required profile

• Active DoD Secret clearance.
• High School Diploma or GED; Bachelor’s degree in IT, Computer Engineering, or related field preferred.
• Experience with VSAT communication equipment and basic networking concepts.
• Ability to work independently in austere, deployed environments.
• Strong verbal and written communication skills for briefings and presentations.

Required skills

• VSAT communication equipment
• IP fundamentals, Cisco routing, firewall technology
• Microsoft Office and Microsoft Suite applications
• Basic network protocols and troubleshooting
• Basic computer hardware troubleshooting and repair
• iDirect modem operation
• LAN and wireless device configuration