Sr. Product Compliance Associate (Portuguese) - GSRC

About the role

Amazon is hiring a Senior Product Compliance Associate for a 6-month contractual position within its Global Solutions and Risk Compliance (GSRC) team. GSRC ensures that Amazon's products and services comply with regulatory and legal requirements worldwide, classifying products so they can be safely offered to customers. The role is open to Portuguese speakers.

Key responsibilities

• Review product information according to Standard Operations Procedures (SOP) and cross-check it against the relevant regulatory documentation.
• Use Amazon-specific tools and systems to classify products and confirm they meet the compliance requirements needed for availability on Amazon.
• Work closely with your manager and the Process Experts, addressing deviations from SOPs and seeking their guidance when needed.
• Maintain detailed records of assigned tasks and use standardized reports to prioritize work, meeting Quality, Productivity and Service Level Agreement targets.
• Identify improvement opportunities, collaborate with partner teams to reduce manual effort (for example, automating reports with Excel queries), and share feedback on SOPs.
• Take part in knowledge-sharing sessions and, as a mentor, support peers with queries and process-level training.

Required profile

• Bachelor's degree.
• English B2+ (or equivalent) and Portuguese B1+ (or equivalent) verbal and written proficiency.
• Previous experience auditing and analysing data for error trends.
• Preferred: 2+ years of work experience in business process outsourcing in accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance or as a quality auditor in retail, FMCG or corporate roles.
• Preferred: knowledge of consumer product compliance, regulatory compliance with government agencies, custom reporting systems, data analysis and SQL.

Required skills

• Microsoft Excel (filtering, sorting, cell referencing, pivot tables, data validation).
• Basic SQL, able to run self-service queries and make simple changes to retrieve data.
• CRM tools, managing customer data and tracking interactions.
• Attention to detail, pattern recognition, problem solving and data interpretation.