Telephone Operator
Amman Rotana · Amman
Job description
About the role
As a Telephone Operator you will be the first point of contact for callers, handling inbound calls, directing them to the appropriate personnel, and providing accurate information. The role requires a courteous and professional demeanor while managing high call volumes.
Key responsibilities
- Answer and route incoming calls using switchboard equipment.
- Take, record, and relay messages accurately.
- Provide callers with requested information and maintain positive customer relations.
- Assist with basic administrative tasks as needed.
- Handle emergency calls following established procedures.
Required profile
- High school diploma or equivalent.
- Previous experience in a telephone operator or similar customer‑service role.
- Strong communication and listening abilities.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
Required skills
- Proficiency with MS Office applications.
- Operation of switchboard and telephone system equipment.
- Accurate typing and data‑entry capabilities.
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Published 1 month ago
Expires 2 weeks from now
55 views · 0 interested
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Amman Rotana
Amman
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