Ticket Sales Specialist

About the role

The Ticket Sales Specialist is a full‑time, on‑site position in Amman, responsible for handling ticket and hotel reservations while delivering professional customer service across multiple channels. You will ensure accurate information, manage transactions, and support the sales team in achieving targets.

Key responsibilities

• Process ticket and hotel reservations efficiently.
• Provide accurate information about services, pricing, and availability.
• Assist customers in person, by phone, and through digital channels.
• Manage cash and electronic transactions and maintain accurate sales records.
• Collaborate with colleagues to meet sales targets and resolve customer issues promptly.
• Maintain an organized and welcoming ticketing environment.
• Prepare basic reports on sales performance and customer feedback.

Required profile

• 5 to 15 years of experience in travel ticketing and reservations.
• Proven experience handling, processing, and following up on reservations and travel tickets.
• Excellent command of English, both written and spoken.
• Strong communication and customer‑service abilities.
• Good organizational and follow‑up skills.
• Ability to work efficiently under pressure.

Required skills