Call Center Customer Service Representative

About the role

We are looking for dedicated, customer‑focused Call Center professionals to join our dynamic team in Amman, Jordan. The role involves handling inbound customer inquiries with professionalism, empathy and efficiency while maintaining high service standards.

Key responsibilities

• Answer incoming calls courteously, provide accurate product and service information, and maintain detailed call records.
• Resolve customer issues efficiently by actively listening, understanding needs, and implementing effective solutions.
• Follow established scripts while adapting communication style to individual customers and manage multiple tasks such as data entry and documentation.
• Collaborate with team members and supervisors, share best practices, and meet performance targets and quality standards.

Required profile

• Fluency in Arabic and English, both written and verbal.
• Strong communication, interpersonal and problem‑solving abilities.
• Ability to stay calm, patient and composed under high‑volume pressure.
• Willingness to work on a rotational schedule, including evenings and weekends.

Required skills

• Experience with CRM systems.
• Proficiency in using phone systems and basic computer applications.