Client Experience Secretary (Front‑of‑House)

About the role

Be Well is Jordan’s first mental‑health centre focused on prevention and integrated well‑being. The Client Experience Secretary is the first point of contact for every client, managing the front‑of‑house experience and supporting the clinical team.

Key responsibilities

• Handle all incoming client enquiries via phone, WhatsApp, email and the booking platform, responding promptly and professionally.
• Book, confirm, reschedule and follow up on appointments for all practitioners.
• Welcome clients on arrival, maintain a calm and professional reception area, and send appointment reminders.
• Assist with practitioner schedule coordination and session logistics.
• Maintain accurate client records, manage correspondence and perform general administrative tasks such as filing and data entry.
• Support the Centre Office Manager with coordination duties as needed.
• Ensure confidentiality and discretion in all client interactions.

Required profile

• Previous experience in an administrative, receptionist or client‑facing coordination role.
• Fluent in Arabic and English, both written and spoken.
• Warm, professional demeanor and ability to stay calm under pressure.
• Reliability, punctuality and consistent attendance.
• Strong commitment to confidentiality and client care.

Required skills

• Proficiency in Microsoft Office.

What we offer

• A meaningful role in a leading mental‑health organisation in Jordan.
• Supportive professional team with clear guidance from the Centre Office Manager.
• Opportunities for growth and development within the centre.